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You may return items purchased from strongshoulderne within 30 days of delivery. Items must be in their original condition, unworn, and with all original packaging and documentation.
To initiate a return, please contact us at reply@strongshoulderne.world or call us at +1 (503) 774-5500. We will provide you with a return authorization and instructions for returning your item.
Items must be returned in their original condition:
Once we receive and inspect your returned item, we will process your refund to the original payment method. Refunds typically appear in your account within 5-10 business days.
We are happy to exchange items for a different size or style, subject to availability. Please contact us to arrange an exchange.
Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect. In such cases, we will cover the return shipping costs.
Custom-made or personalized jewelry cannot be returned unless there is a manufacturing defect or error on our part.
If you have questions about returns or need assistance, please contact us:
Email: reply@strongshoulderne.world
Phone: +1 (503) 774-5500
Address: 5501 SE 82nd Ave, Portland, OR 97266, United States
Business Name: Strongshoulderne
Please contact us before returning any items to ensure proper processing of your return or exchange.